Privacy Policy

How we protect and handle your data

At TreasureBot, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our products, services, and website.

Last Updated: April 1, 2025. We regularly review and update our privacy practices to ensure compliance with current regulations and best practices.

Table of Contents

1. Information We Collect

We collect information to provide better services to our users and improve our recycling technology. This information includes:

1.1 Information You Provide to Us

  • Account Information: When you create a TreasureBot account, we collect your name, email address, phone number, and password.
  • Profile Information: Information you add to your profile such as a profile picture, address, and preferences.
  • Payment Information: If you make purchases or redeem rewards, we collect payment details, billing address, and transaction history.
  • Communication: When you contact us for support or participate in surveys, we collect the information you provide in those communications.

1.2 Information We Collect Automatically

  • Usage Data: Information about how you use our services, including recycling patterns, app usage statistics, and features you interact with.
  • Device Information: Information about your device including hardware model, operating system, unique device identifiers, and mobile network information.
  • Location Information: With your permission, we collect precise location data to help you find nearby TreasureBot units and provide location-based services.
  • Recycling Activity: Data about the materials you recycle, frequency of use, and Green Points earned.

1.3 Information From Third Parties

We may receive information about you from third parties, including:

  • Partner organizations when you use your TreasureBot account to access their services
  • Social media platforms when you connect your social accounts to our service
  • Third-party reward providers when you redeem Green Points

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Providing and Improving Our Services

  • Facilitating your recycling activities and tracking Green Points
  • Processing transactions and reward redemptions
  • Personalizing your experience based on your preferences and usage patterns
  • Developing new features and improving our AI sorting technology
  • Analyzing trends and user behavior to enhance our services

2.2 Communication

  • Sending transactional notifications about your account and activity
  • Providing customer support and responding to your inquiries
  • Sending promotional communications about new features, offers, and events (with your consent)
  • Conducting surveys and collecting feedback

2.3 Safety and Security

  • Protecting against fraudulent or unauthorized activity
  • Verifying your identity and ensuring account security
  • Maintaining the integrity of our services
  • Investigating and addressing violations of our terms or policies

2.4 Legal Compliance

We process your information when we believe it's necessary to comply with applicable laws, regulations, legal processes, or governmental requests.

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following situations:

3.1 With Your Consent

We share your information when you explicitly consent to the sharing.

3.2 Service Providers

We work with third-party service providers who help us operate, improve, and maintain our services. These providers have access to your information only to perform tasks on our behalf and are contractually obligated to protect your data.

3.3 Business Partners

We may share limited information with our business partners, such as:

  • Reward partners when you redeem Green Points
  • Organizations that host TreasureBot units to provide usage analytics
  • Payment processors to facilitate transactions

3.4 Legal Requirements

We may disclose your information if we reasonably believe disclosure is necessary to:

  • Comply with applicable laws, regulations, legal processes, or governmental requests
  • Enforce our terms and policies, including investigation of potential violations
  • Detect, prevent, or address fraud, security, or technical issues
  • Protect against harm to the rights, property, or safety of TreasureBot, our users, or the public

3.5 Business Transfers

If TreasureBot is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

3.6 Aggregated or De-identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you, such as general recycling statistics or environmental impact data.

4. Data Storage and Security

4.1 Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining how long to keep your data, we consider:

  • The nature of the information and the purposes for which it was collected
  • Our legal and regulatory obligations
  • The length of your relationship with us
  • Potential disputes or legal claims

You can request deletion of your account and personal information at any time, subject to certain exceptions.

4.2 Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or alteration. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and penetration testing
  • Access controls and authentication mechanisms
  • Employee training on data protection and security
  • Physical security measures for our facilities

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

4.3 Data Storage Location

TreasureBot is based in the European Union, and your information is primarily stored and processed in the EU. For more information about international data transfers, please see Section 8.

5. Your Rights and Choices

Depending on your location, you may have various rights regarding your personal information:

5.1 Access and Portability

You have the right to access the personal information we hold about you and, in some cases, receive it in a structured, commonly used, and machine-readable format.

5.2 Correction

You can update or correct your personal information through your account settings or by contacting us.

5.3 Deletion

You can request deletion of your personal information. We will delete your information unless we need to retain it for legitimate business or legal purposes.

5.4 Objection and Restriction

You can object to our processing of your personal information or ask us to restrict processing in certain circumstances.

5.5 Consent Withdrawal

Where we process data based on your consent, you can withdraw that consent at any time.

5.6 Communication Preferences

You can opt out of marketing communications by clicking the "unsubscribe" link in our emails or adjusting your notification settings in the app.

5.7 Exercising Your Rights

To exercise these rights, please contact us at team@treasurebot.eu or use the dedicated tools in our app. We will respond to your request within 30 days.

5.8 Complaints

If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.

6. Cookies and Similar Technologies

6.1 What We Use

We use cookies and similar technologies (like web beacons, pixels, and local storage) to provide, improve, and secure our services. These technologies help us:

  • Remember your preferences and settings
  • Understand how you use our website and app
  • Enhance site functionality and user experience
  • Measure the effectiveness of our communications
  • Protect against fraud and improve security

6.2 Types of Cookies

Category Purpose
Essential Necessary for the website to function properly (cannot be disabled)
Functional Enable enhanced functionality and personalization
Analytics Help us understand how visitors interact with our website
Marketing Used to deliver relevant advertisements and track campaign performance

6.3 Your Cookie Choices

You can manage your cookie preferences through our cookie consent tool or by adjusting your browser settings. Most browsers allow you to block or delete cookies, but doing so may impact your ability to use certain features of our services.

7. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will promptly delete that information.

If you are a parent or guardian and believe we may have collected information about your child, please contact us immediately at team@treasurebot.eu.

8. International Data Transfers

TreasureBot operates globally, which means your information may be transferred to, stored, and processed in countries other than the one in which you reside.

8.1 EU-Based Processing

We primarily store and process data in the European Union, where our headquarters are located. This ensures compliance with the General Data Protection Regulation (GDPR).

8.2 Data Transfer Safeguards

When we transfer data across borders, we implement appropriate safeguards, including:

  • EU Standard Contractual Clauses
  • Data Protection Impact Assessments
  • Vendor security assessments
  • Binding Corporate Rules (where applicable)

8.3 International Compliance

We comply with applicable data protection laws in all jurisdictions where we operate, including the GDPR (EU), UK GDPR, CCPA/CPRA (California), and others.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes, we will notify you through an in-app message, email, or by posting a notice on our website prior to the change becoming effective.

We encourage you to review this Privacy Policy regularly to stay informed about our information practices and your privacy rights.

10. Contact Our Privacy Team

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

team@treasurebot.eu

We will respond to your inquiry within 30 days.

This Privacy Policy was last updated on April 1, 2025.